Customer Communication Language (Customer record, Appointment / Agreement)

This field is only available for locations with the Country Code setting set in CA (Canada), which makes region-specific features, such as language preferences, available.

Locations in Canada can use the Customer Communication Language field to record whether a customer prefers English or French for all customer messaging sent out from the ATMS GEN2.0 web or mobile app, including (but not limited to):

• appointment confirmations
• contactless signature emails / texts, and the sign screen
• open/close agreement messages
• in-store insurance verification messages
• agreement forms (with currency formatted according to the customer's preference, and date/time formatted based on the Country Code).

On a new agreement, the field defaults to the customer's stored preference, if one exists, or otherwise to your location's language preference setting.

Note: The value used for a given agreement is whichever was most recently set for that agreement. So, if you change it to French (CA) after open agreement, communication persists in French (CA) for that agreement until changed again. Later changes elsewhere (e.g., the Customer record) do not retroactively change an already-open or closed agreement's communications.